- Elevate your experience
- Elevate your experience
Customer Assistance
Our team at Pinacle Luxe is here to assist you! Reach out to us via email or chat during the following hours:
Monday to Friday: 08:00 – 18:00
Saturday & Sunday: Closed
For assistance, please email us at elevate.pk@pinacleluxe.co.uk.
If you prefer chatting, simply click the blue chat icon at the bottom-right of the screen, and one of our representatives will be happy to assist you.
Return and Exchange Policy
At Pinacle Luxe, we strive to ensure every purchase meets your expectations. If you’re not fully satisfied, you may return or exchange your item within 15 days of delivery. To be eligible, items must be unused, in their original condition, with all tags attached and packaging intact.
How to Return or Exchange:
Please note that refunds and exchanges are subject to terms and conditions. Return shipping costs may apply. We’re committed to making your Pinacle Luxe experience as seamless as possible.
Gift Wrapping & Gifting:
Make every occasion extra special with Pinacle Luxe’s gifting services. Whether you’re celebrating a milestone, expressing appreciation, or simply surprising a loved one, we ensure your gift leaves a lasting impression.
Gift Wrapping Service:
Add a touch of luxury with our elegant gift wrapping. Each package is thoughtfully wrapped to reflect sophistication and charm, making every unwrapping moment unforgettable.
Personalized Touches:
Include a heartfelt note or select from our curated range of gifting options tailored to suit any style or occasion.
